Ruby Receptionists
Why invest in customer engagement? 66% of consumers say instant, on-demand engagement is a critical decision-making factor when purchasing new goods or services.
Customer expectations are evolving. In today’s on-demand economy, customers want quick answers, personalized service, and to be able to connect in the way they prefer.
Right now, someone is looking for your service or product, and if they don’t see an easy way to connect, they'll move on. Simply put, a ringing phone or a static web page means missed opportunities.
Engaging your customers is critical to the survival of your business, but so is having the time to serve your customers. Investing in your customers’ experiences ensures whoever engages with your business feels heard, secure, and eager to share their positive experiences with others—but you may not be able to deliver that experience every time. “I’m already stretched too thin. How am I supposed to handle the work I already have while creating the experiences my customers demand?”
At Ruby, we provide small businesses with the services, products, and analytics they need to manage customer interactions and deliver exceptional experiences in an increasingly digital world. Our customer engagement solution authentically connects with website visitors and callers—capturing more opportunities and providing that critical human touch that builds trust in your business.
Business hours are shifting—days are getting longer making it nearly impossible for a small business owner to get a break and still be “on” for every call. Anyone can answer a phone—but there’s a difference between an answering service and consistently engaging with customers on every call, 24/7. We extensively train our virtual receptionists in empathetic service and are 100% focused on going above and beyond for every caller.
Here's How It Works
-
We say hello to your caller with a customized greeting. “Thank you for calling ABC Company, how may I help you today?”
-
Based on your customized call-handling instructions, we either forward the call to you, take a message, or send the caller to voicemail.
-
When the call is complete, the receptionist sends an email, text, or app notification with the caller’s message and any relevant details.
-
We can engage your callers in other ways including answering FAQs, scheduling appointments and completing short intake forms.
Request Your Free Consultation
Smooth out your workday wrinkles and create exceptional experiences for your customers with Ruby’s live virtual receptionist and chat solutions. Eave flashing, head laps, back surfacing—when it comes to roofing, you’re an expert at what you do. But growing your business takes more than one set of tools. That’s where Ruby comes in. We’re experts too—helping roofers like you earn up to an additional $17,989 per year* with customized service and solutions designed to save you time and capture more opportunities. Our team of virtual receptionists are here to support you during your busy season and beyond with:
- 24/7 call answering and live chat service
- Lead qualification and capture
- Appointment scheduling
- New client intake
- Outbound calling
- Top-rated mobile app to manage all this (and more) from anywhere
Request a free consultation with an account executive today to learn how Ruby can be customized to best fit your business!
Stay mobile with the Ruby app
The app that helps you put your phone away. Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21-day money-back guarantee*. Want to get started now? Give us a call!
How It Works
-
You forward calls from your phone to Ruby’s friendly, award-winning, live virtual receptionists.
-
We answer and transfer calls, take messages, offer voicemail, place outbound calls, and more.
-
You can focus on running your business, while Ruby keeps turning your callers into clients.
Ruby Customer Happiness: Next Level Support
Average NPS Score: 73
Ruby consistently exceeds industry averages for customer satisfaction with our product and services.
Average Response Time: 2 hours
We strive to respond to support requests by end of day, typically responding in under two hours.
Average Satisfaction: 94%
Our Customer Happiness team gets high marks in friendliness, expertise, and customer care.
Smiles included with every plan.
We believe happiness has a ripple effect: treat people with kindness, and they’re likely to pass it on. Ruby’s customer support team tends to your needs by updating your account, tweaking instructions, and delving into technology as we address call forwarding with your provider or code snippets with your webmaster. Bottom line: we help you get the most out of Ruby, no matter your plan size. Beyond our rapid response time of under two hours, we also proactively reach out to make sure you’re enjoying our service. If you decide to try new call handling instructions, we’ll call you a few weeks later to ensure everything is working well. We see matters through to the end.
Retool Your Revenue with Ruby
Business growth doesn’t have to be a DIY job. Ruby’s team of virtual receptionists is here to back you up this busy season with tools designed to increase productivity and boost your bottom line. Ruby is the go-to virtual receptionist solution for roofers, plumbers, HVAC technicians, landscapers, contractors, and home service providers of all sizes and specialties. We’re more than an answering service. We’re your team of communication experts ready to help your business save time and build loyalty, with:
- 24/7 call answering and live chat service
- Dedicated bilingual receptionists
- Appointment scheduling
- Top rated mobile app to manage all this (and more) from anywhere
Get the help you need to meet demand—along with solutions designed to grow your business.
Testimonials
"I think that your services are great! You all have really helped our company out. I get so much more accomplished during the day, without being distracted by phone calls. I am really impressed with the quality of information collected, and the prompt notifications!"
- Kate Ashley, Devine Bath
"I have had an excellent experience using Ruby. Having them as back up freed me to not feel tied to phones 24 hrs a day."
- Barbara Norris, Les Norris Roofing
"So much help to my business. We were not able to always answer our phone, and since we started using Ruby, our appointmments have almost doubled. They are proffesional and well worth the money spent."
- Mary Lou Childress, Ram Fencing
"HomeServiceChats [now part of Ruby] staff is very friendly, professional, and treats our customers with respect. This service is helping us capture leads that we otherwise may have lost. Great company and super service!"
- Angie Snow, Western Heating & Air Conditioning
eBooks
Ruby Receptionists: Constructing Profit - Growing your home services business.
Running a home services business has its share of challenges — from winning new clients and retaining staff to riding out seasonal spikes in demand and managing your business on the go. Difficult economic times make things even trickier.
Download this ebook to discover:
The state of the home services industry – ...
View eBook
Ruby Receptionists: The ROI of personal connections
75% of businesses believe they’re customer-centric, but only 30% of consumers agree—a divide that can cost you business, alienate your customers, and most importantly, have a very real impact on your bottom line.
Are you doing what it takes to cultivate a loyal, happy customer base? Start increasing your revenue with ...
View eBook
Latest Webinars
Ruby Receptionists: The ROI of personal connections webinar
Countless businesses overthink relationship-building. They collect massive data sets about their would-be customers, create complex audience segments, and then rely on automated tools to send the right messages to the right people at the optimal times for maximum engagement. Or, strapped for time and resources, they use automation tools to ...
Watch the Webinar
Buy Online
Ruby's plans are ever a one-size-fits-all. We'll craft the perfect plan to meet your business needs!
First, fill out this form or give us a call. We’ll get in touch to better understand the unique needs and goals of your business.
Next, we’ll craft the perfect plan. From serving as your first ...
Read More
Latest Videos
Ruby Receptionists Video Playlist
To learn more about Ruby Receptionists, visit their RCS Directory Page.
See more videos from ABC Supply on their YouTube channel.
Ruby: All Business is Personal
Tools, tips, and advice for managing remote staff w/ Jehan Noon
Stay connected with Ruby’s mobile app
Ruby: more than an answering service
How to create connections and ...
View Video
Partner Photo Gallery
View Full Gallery
