District Technical Manager
Job Summary:
The District Technical Manager, Technical & Warranty Service (DM, TWS) works closely with Regional Sales Managers and Product Managers to support the sales function from a technical aspect. The DM, TWS is responsible for the management / supervision of 5 Field Service Representatives and the overall direction and support of the district from a technical & warranty perspective.
The District responsibility includes Texas, Louisiana, and New Mexico. Ideal location is anywhere within Texas, relocation will be required.
Duties and Responsibilities:
District Managers, TWS, to focus more of their time in the field (> 50%).Strong interaction in the field with the direct reports and the customer base is essential. This is a field oriented, working management position.
Ensure the strategic goals of the company are shared with direct reports and implemented throughout the region.
Responsible for the content and completion of Management Approvals, Product Complaint Forms, Monthly Reports, and other required process documents. These required process documents flow through the RTM.
Assist the FSR'S with the resolution of the problem jobs and issues as necessary. Involve the RTM as need.
Ensure the knowledge, proficiency, and development of the FSR'S within the territory increases each year and document this increase (Certification Program / Performance Reviews). Work in conjunction with the RTM to ensure success of this development process.
Under supervision and participation with the RTM, manage and ensure development of FSR'S within the district. Conduct performance appraisals / goal setting, career discussions and document as required Praise, reprimand, and build cases for promotion and / or termination (when necessary) to establish and maintain an effective, professional, and customer service oriented staff. Manage Performance Improvement Plans (PIP) as necessary under the guidance of the RTM and Director, Technical & Warranty Services.
Align with sales to build strong relationships with the customers within the region. Proactively communicate and visit all sales representatives within the territory on regularly scheduled basis in order to increase the technical presence and build stronger relationships between technical and their teams. A thorough understanding of the CCM valued roofing customers is essential. Communicate and visit with our top CCM roofing contractors to establish strong working relationships. Communicate with sales on roofing customers who are not operating to the technical standards established.
Ensure timely creation and delivery of letters, reports, and specification information via written format to the customer base.
Review and ensure all direct reports adhere to budgetary requirements within the region. Ensure all direct reports maintain company assets / vehicles in a professional, clean, and safe condition. Approve expenses of direct reports in a timely manner. All expenses reviewed and approved by month-end each month.
Conduct and assist RTM with interviews to ensure the timely hiring of individuals under company guidelines to meet the standards of the open position.
Responsibilities:
Bachelor's Degree or Associates Degree with 2 years of experience in commercial roofing/construction
5 years of commercial roofing experience, preferably singly ply membranes
Demonstrated experience with complex project resolution
Strong conflict resolution and customer service skills
Demonstrated leadership experience, experience managing a team of direct reports is a plus
Ability to travel overnight up to 75%
Physical Requirements:
Sitting, standing walking, climbing, crawling, stooping, kneeling
Lifting up to 60lbs
Valid drivers license
Ability to sit for periods of up to 4 hours
Ability to stand for periods of up to 4 hours
Ability to work in extreme weather conditions (heat, cold, wet)
