Client Experience Representative
Matrix Roof & Home seeks a self-motivated, high-energy, results focused individual to join our Client Experience Team.
Summary: A Client Experience Representative is the first point of contact for our inbound client requests. This position is a direct representation of the Matrix Roof & Home brand. You will have the rewarding job of creating exceptional client experiences; ensure information is accurate and efficient by following the company’s proven processes; and operate with empathy and integrity. Successful candidates must be professional, detailed oriented, excellent communicator, open to learning new tasks, and contribute to a team that delivers an outstanding client experience.
About This Company: Matrix Roof & Home was founded in 2007 in Vancouver, WA. Our privately owned company has grown due to our commitment to our customers, employee family, safety, and community. Matrix Roof & Home is a woman owned General Contractor business. The company is well diversified, with a focus on roofing, handyman services, and water restoration in Washington and Oregon. Matrix Roof & Home delivers the highest level of customer service to every client. We build creative solutions and value long-term relationships. We continually maintain our reputation for integrity, fairness, dependability, and quality above and beyond industry standards. Matrix Roof & Home is a great place to work! Check out www.matrixroof.com for more information.
PRIMARY RESPONSIBILITIES
- Respond to customer inquiries with timely and accurate information. Utilize company resources and tools to accurately respond and document customer inquiries.
- Contribute to the Company vision as the established leading expert in our industry by consistently providing an exceptional client experience.
- Demonstrate a passion for the company core values: Trustworthy, Experienced, Authentic. Successful completion of company training program, including demonstrating on phone proficiency, software programs, and passing required knowledge checks.
- Understand and strive to meet or exceed daily productivity goals while providing excellent and consistent customer service.
- Collaborate with other company departments to confirm communication is strong inside and outside of the organization.
- Respond and process client requests through a variety of communication tools.
- Actively and consistently support all efforts to simplify and enhance the customer and employee experience.
- Reliable attendance in accordance with company attendance guidelines.
- No day is the same. May perform other duties as assigned.
