Call Center Representative
Call Center Representative
Are you an impact player and a difference-maker?
Do you like working in a fast-paced environment with shifting priorities and a variety of work?
We are looking for candidates like you to join our Call Center team!
Responsibilities:
• Interact with prospects in a blended call center environment
• Successfully secure and accurately schedule appointments for in home demonstrations
• Identify & overcome customer objections and request more information for appointments, as needed
• Handle customer complaints professionally and respectfully
• Ability to multitask across different communication platforms
Required Skills:
• Integrity and a positive attitude
• A team player with a competitive spirit
• Driven to accomplish goals and objectives
• A development mindset open to mentoring and coaching
• Handle customer inquiries professionally and respectfully and build rapport
• Excellent written and verbal communication
• Ability to multitask across different communication platforms and software
Benefits of Working with M&M Home Remodeling Services:
• In-bound lead generation is in place; call lists of current and past satisfied customers.
• Daily , weekly and monthly contests and incentives
• Benefits, including health insurance and PTO days
• Paid training and continued support, mentoring, and development
• Career advancement
• Stable income plus bonus/commission commensurate with performance.
• Positive work environment and family-owned culture
To be considered for the position, please complete our Culture Index survey, https://www.cultureindex.com/c/188159 as we’d like the opportunity to get to know you. Note: there are no right or wrong answers. Thank you for your interest in joining our team.
About Us:
M&M Home Remodeling Services is a family-owned, full-service exterior home improvement contractor that has been servicing Chicagoland and Northwest Indiana for over 44 years. Since its formation, M&M has fostered a culture of putting customer satisfaction first, providing quality products and service, competitive pricing and taking the guess-work and worry out of the home improvement process. We specialize in roofing, siding, gutters, windows and doors.
We treat employees like part of our extended family because we know our success is dependent on the strengths, talents, and cohesiveness of our team. We provide team members the tools, training, and passion to successfully reach their personal development goals, as well as the growth goals for the company as a whole. In addition to a nurturing and inviting environment, a career at M&M offers medical & dental insurance plans, paid holidays, corporate social investment volunteer opportunities, and company recognition events & trips.
Please visit our website at https://m-mcorp.com/working-at-mm/ to learn more about our culture.
