Branch Manager
M&M Home Remodeling Services is a family owned, full-service exterior home improvement contractor that has been servicing Chicagoland and Northwest Indiana for over 44 years. Since its formation, M&M has fostered a culture of putting customer satisfaction first, providing quality products and service, competitive pricing and taking the guess-work and worry out of the home improvement process. We specialize in roofing, siding, gutters, windows and doors. Please visit our website at http://www.m-mcorp.com and read our Customer Testimonials.
We treat employees like part of our extended family because we know our success is dependent on the strengths, talents, and cohesiveness of our team. We provide team members the tools, training, and passion to successfully reach their personal development goals, as well as the growth goals for the company as a whole. In addition to a nurturing and inviting environment, a career at M&M offers medical & dental insurance plans, paid holidays, corporate social investment volunteer opportunities, and company recognition events & trips.
We are currently searching for a Branch Manager to help us continue to grow in our new Arlington Heights office! As Branch Manager, you will be responsible for managing the operations of the office, providing leadership, ensuring customer service standards and supporting sales & operations.
Essential Functions
· Develop sales plans and forecasts. Ensure achievement of sales objectives are within designated budgets.
· Oversee, plan and supervise production, including production reports, material and labor resources.
· Must be able to manage and partner with our production team to meet deadlines for installations.
· Manage, coach and grow a team of sales and support employees through a variety of team and one on one coaching & training methods and by leading by example.
· Research, identify, and sell to potential customer prospects through creative sales and networking strategies and work to resolve customer complaints regarding sales and service.
· Build and maintain relationships with customers to ensure a high level of customer satisfaction, as well as to identify additional opportunities for revenue streams.
· Solidifying M&M's presence in the Northwest Illinois marketplace through consistent participation in networking organizations and events.
· Reporting to CEO, and working closely with Director of Sales and Director of Operations to generate an annual budget and business plan
Qualifications
· At least 3 years of supervisory experience required
· At least 2 years of outside sales experience preferred
· Bachelor's Degree preferred but not requirement
· Strong understanding of customer and market dynamics and requirements
· Proven leadership and ability to drive sales teams
· Ability to calculate figures and amounts such as discounts, commissions, percentages and volume
· Highly self-motivated, self-disciplined and driven
· Top-notch time management skills
· Excellent written and oral communication skills
· Strong attention to detail and follow-up; able to track metrics and reporting
· Excellent organizational skills
· Problem-resolution skills
· Proficient in MS Office applications
Commitment to company values
