Benson Property was started by Anne Benson and her husband to help homeowners navigate storm damage. Today the Minnesota business is successful as ever, providing an exceptional experience for every kind of storm from blizzards to high-velocity winds. Benson Properties attributes this growth to using HOVER on jobs, allowing them to offer superior claims process experiences to their homeowners and finish home projects faster.
“We save about 15 minutes for every material list we need to build because HOVER’s measurements are more detailed and easier to use,” says Anne.
Previously, Benson Property would pay a technician to take additional measurements to confirm the scope of work, often resulting in additional site visits, which were time-consuming and costly. “It would take a day before we would have all the measurements, we needed to create an estimate,” Benson said. “Thanks to HOVER, we can create a quote within 10 minutes. On top of that, we save about 15 minutes for every material list we need to build because HOVER’s measurements are more detailed and easier to use than EagleView’s measurements we receive from the insurance company. When you work on more than 1,000 properties per year, the saved time quickly adds up.”
“This allows us to start repairing the house at least one week earlier [so] we can move on to the next property more quickly and help restore more homes after a big storm,” says Anne.
Benson Property used to have homeowners drive to properties to see what products look like in real life. This took time, which was precious after a storm, and homeowners would still struggle to imagine the outcome. “Since we started showing homeowners the 3D model of what their house will look like with different products and colors,” said Benson, “they confidently make a decision on the spot. This allows us to start repairing the house at least one week earlier [so] we can move on to the next property more quickly and help restore more homes after a big storm.”
The 3D model has also helped Benson Property expand its retail business. Within their first year, they sold 10 sizable retail jobs after the customer saw what their home could look like with enhancements. “We’re no longer upselling to homeowners. Instead, homeowners are upselling to themselves. One time, the insurance company only approved the roof repairs. But, after seeing the siding options on the 3D model, the homeowner immediately applied for a loan to repair the siding of the house as well.”
Benson Property can also easily pull up all information they need when customers return with a request to have additional work done. “We love the Property Portfolio as it allows us to quickly pull up all measurements we need to create a quote when a former customer reaches out. The homeowner just needs to pick a color and we can get started straight away. HOVER truly makes our job much easier and always saves us time.”
“Minnesota is known as the Land of 10,000 Lakes, but we joke that it’s the Land of 10,000 contractors,” explains Anne Benson. “The storm environment is cut-throat, so we need to be able to set ourselves apart from our competitors if we want to succeed. The 3D model has been invaluable in our sales process as it allows us to show the homeowner that their home can look even better than before once it’s restored. That way, we can turn the overall negative experience of suffering home damage into a more hopeful one. It’s wonderful that we can offer homeowners a spark of excitement before we start the repairs.”
Original article source: HOVER
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