It’s no secret that today’s consumers are no longer accepting the billing status quo. If you sent your client a paper bill now, it might go straight into the stack. And a phone call would probably go straight to voicemail.
With the current digital transformation and pressures of a pandemic, payments have changed from “how you get paid” to playing a critical role in your customer experience. And customers are increasingly demanding that businesses provide payment options that enhance their overall experience and allow them to continue the conversation beyond the point of sale.